We can perform any (or all) of the following;
Service / Repair / Calibration
Our Test Engineers will investigate any reported fault(s) on equipment returned to us, before issuing a quotation for any recommended repairs. Depending upon your exact order requirements, the equipment will then be repaired, given a full functional check to ensure that it meets our specifications and (if required) calibrated to UKAS-traceable standard (or UKAS-accredited, if specified).
If you only require annual calibration, then we can perform this for you.
UKAS-accredited Calibration
In addition to our standard UKAS-traceable calibration, we also offer UKAS-accredited calibration on all of our products, if required (note: this service is offered in conjunction with a third party Calibration House).
Environmental Checks
We have facilities to either shake the equipment to pre-defined vibration profiles using our in-house Vibration Table, or to create custom profiles as required / requested. We can also cool or heat equipment (between -40deg C to +70deg C), again using pre-defined or custom profiles.
Transducer Calibration
If you use Vibration Transducers as part of your system, we can calibrate these to the manufacturer’s specification using our TransCal™ Shaker System.
How to Return Items:
Contact Customer Support (either by telephone or via our Technical Support Contact Form) and request an RMA Reference Number. Your details will then be logged onto our system against the RMA Number provided. Please include this RMA Number in your return paperwork, as this will make it quicker and easier for us to process your equipment.
We will not reject any equipment that arrives without an RMA Number; however, it may take us longer to process.
If returning equipment for service or repair, please provide as much information and/or clear instructions within the return paperwork, in order to assist our Test Engineers with their diagnosis.
